Refund Policy

All payments for Prompt Path — including subscriptions and one-time in-app purchases — are processed exclusively through the Google Play Store. Gen Alfha does not directly process or store your payment information.

Because Google Play manages all transactions, refund requests are primarily handled through Google's platform and governed by the Google Play Refund Policy.

The fastest way to get a refund is directly through Google Play:

1. Open the Google Play Store app on your device.
2. Tap your profile picture → Payments & subscriptions → Budget & history.
3. Locate the Prompt Path purchase you wish to refund.
4. Tap the order → Request a refund and follow the prompts.

Alternatively, visit play.google.com/store/account/orderhistory to manage your orders directly.

Time window: Google typically processes refund requests submitted within 48 hours of purchase most favorably. After this window, refund approval is at Google's discretion.

Prompt Path offers optional auto-renewing subscription plans. Please note:

• Cancellation: You can cancel your subscription at any time via Google Play → Subscriptions → Prompt Path → Cancel. Your access to premium features continues until the end of the current billing period.
• No mid-period refunds: We do not offer partial refunds for unused days in a subscription period, except where required by applicable law.
• Auto-renewal: Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date.
• First-time subscribers: If you are a first-time subscriber and have not used any premium features, contact us within 48 hours of your first charge and we will do our best to assist.

For one-time purchases (e.g., individual lesson packs or template bundles):

• Refunds are available through Google Play within 48 hours of purchase if the content has not been substantially accessed.
• Once a digital item has been fully downloaded or accessed, refunds may not be available as the content has been delivered.
• If you experience a technical issue that prevented you from accessing purchased content, contact us — we will investigate and resolve the issue or issue a refund where appropriate.

We will make every effort to resolve refund requests favourably in the following situations:

• You were charged due to a technical error or duplicate transaction.
• You did not receive access to the purchased content or features due to a verified app-side bug.
• A subscription renewed after you had already cancelled (verifiable via Google Play records).
• A minor was charged without parental consent (parental controls should be enabled on your Google Play account).
• You are a first-time subscriber and contact us within 48 hours of being charged.

Refunds will generally not be issued in the following cases:

• You changed your mind after accessing or using the purchased content.
• You forgot to cancel a subscription before it renewed.
• The refund request is made more than 30 days after purchase.
• You have violated our Terms of Service and your account has been terminated.
• The request is for a promotional, discounted, or gifted purchase.

If you were unable to obtain a refund through Google Play, or if your situation falls under the eligible circumstances above, please reach out to us directly:

• Contact Form: genalfha.com/promptpath/contact — select “Account or Billing” as the subject.
• Email: support@genalfha.com

Please include the following in your message to help us process your request quickly:

• Your registered email address
• Google Play order ID (found in your Google Play purchase history or email receipt)
• Date of purchase
• Reason for the refund request

We aim to respond to all refund inquiries within 2 business days.

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised Effective Date. Continued use of Prompt Path after changes are posted constitutes acceptance of the updated policy.

For all billing or refund questions, please use our Contact page or email us at support@genalfha.com. We are committed to resolving every issue fairly and promptly.